The thesis expounds how to design inquiry sheet by test emphasis on the degree of customer s satisfaction in implementing ISO 9000 standard for service trade.

The Study on Customer Satisfaction Assessment in Service Industry;

Vocational education and service industry are closely related and they are interdependent and mutually promoted.

Lead All Work with Scientific Development Theory, Build up Industry Service Tenet, Make More Contribution to Railway Leap-forward Development;

A Framework of Industry Service Information System;

On the decision support system of bank business;

This paper mainly collects the words in the service trades that can best embody the special characteristics of three different periods (the Cultural Revolutionary period, the Open and Reform period, and the earlier 1990s).