1.
Ezhou Power Company Marketing Services Remedial Management Research;
鄂州供电公司营销服务补救管理研究
2.
Brilliant Schemes of Remedial Management of Hotel Service;
试论饭店服务补救管理的妙方——员工心理授权
3.
On the Service Recovery Management of Hotels Based on the Fairness Theory
基于公平理论的饭店服务补救管理研究
4.
Service Recovery Management in Customer Satisfaction Project
客户满意工程中的服务补救项目管理
5.
Research on the Model of Library Service Remedy System Based on 6σ Management
基于6σ管理的图书馆服务补救系统模型研究
6.
Application of remediation service strategy in nursing work
服务补救策略在护理工作中的应用
7.
Service Recovery Theory and its Application in Express Industry
服务补救理论在快递行业的应用探讨
8.
Service Recovery's Theory, Model and Empirical Analysis Based on Customer Relationship;
基于顾客关系视角的服务补救理论、模型与实证
9.
Analysis of the Operation Mechanism between Enterprise Interior Service Recovery and Employee Satisfaction.;
企业内部服务补救与员工满意作用机理模型
10.
An Research on Service Recovery Operation Mechanism from the Perspective of Organizational Performance
组织绩效视角的企业服务补救运作机理研究
11.
Medical charge errors and service recovery in clinical care
护理工作中医疗收费失误与服务补救研究
12.
A Dual-Expectation Theory about Service Recovery Effects: A Dynamic Perspective
服务补救效果的双期望理论:动态的视角
13.
Logistics Based Service Recovery on Service Profit Chain;
基于服务利润链的物流服务补救策略
14.
Research on Service Failure and Service Recovery From Relationship Perspective;
服务失败和服务补救研究的关系视角
15.
Service Failure Attributions and its Impact on Service Recovery Effects;
服务失误归因对服务补救效果的影响
16.
An Empirical Study on the Impact of Failure Types and Relationship Types on Service Recovery Expectations and Effects;
服务失败、关系类型对服务补救预期及补救绩效的影响
17.
Research of Long-Lived Transaction Management Based on Automatically Generated Compensation under the Web Services Environment;
Web服务环境下基于自动补偿的长事务管理研究
18.
Investigation on Nurses′ Cognition About Remedial System of Nursing Service and Their Demans
护士对护理服务失误补救系统的认知及需求调查