1.
A Study on the Measurement of Customers Service Quality in Life-insurance Enterprises;
寿险企业客户服务质量测量方法研究
2.
A Study on the Scale Measuring Service Quality of Power Supply Based on SERVQUAL;
基于SERVQUAL的供电服务质量测量标尺研究
3.
Study on Service Quality of Banks Based on Coustomer Perception;
基于顾客感知的银行服务质量测量研究
4.
Study on the Measuring Models of Internal Service Quality in Beijing X Life Insurance Company;
北京X寿保险公司内部服务质量测量研究
5.
The Dimensions of e-Service Quality and its Measuring Model;
e-服务质量决定因素与测量模型研究
6.
Application of SERVQUAL Scale to Measure Service Quality;
SERVQUAL标尺测量服务质量的应用研究
7.
The Appraisal of Government Service Quality under the Customer-orientation Environment;
论“顾客导向”的政府服务质量测评
8.
Analysis of e-Service Quality Based on Gray Correlation Method;
基于灰色关联的e-服务质量评测分析
9.
The Measurement and Evaluation of Sport Service Consumption Quality in China;
我国体育服务消费质量的测定与评价
10.
The Study of Bank Service Quality Evaluation Based on SERVQUAL Mode for P Bank
基于SERVQUAL模型的银行服务质量测评研究
11.
Research on Technologies of the Power Quality Monitoring Based on Web Services
基于Web服务的电能质量监测技术研究
12.
Web Service QoS Prediction Approach
一种Web Service的服务质量预测方法
13.
Application of Web Services in the Power Quality Monitoring System
Web服务在电能质量监测系统中的应用
14.
Empirical Research of Measurement and Impact of E-service Quality;
网络企业服务质量的测量及其影响的实证研究
15.
Multi-dimensional and Multi-level Model for Mobile Service Quality Measurement
移动服务质量的多维多层尺度测量模型构建
16.
Research on Service Oriented Network Services Management and Monitoring of Service Quality
面向服务体系的网络服务管理和服务质量监测的研究
17.
The Perceived Interaction Quality Measuring Model Research Based on the Theory of the Service Quality and the Interaction Process;
基于服务质量与交互过程理论的可感知交互质量测量模型研究
18.
The Investigation of Testing and Evaluation for Telegraphic QoS Based on Softswitch;
基于软交换的电信业务服务质量的测评研究