1.
Contact Customer-The important Source for Enhancing PISCO s Competitiveness;
顾客网络——提升攀钢竞争力的重要源泉
2.
The Systematic Study of Customer Network and Its Knowledge Management: the Strategic Support for Customer Relationship Management;
顾客关系管理:对顾客网络及其知识管理的系统剖析
3.
Strengthening Network Consumer Service and realizing network Client satisfaction;
加强网络顾客服务 实现网上顾客满意
4.
The New Marketing Pattern in Internet Era;
从“企业—顾客”到“顾客—企业”——网络时代的企业怎样构建新型顾客关系
5.
Factors Exploration and Model Building-up of Online Shopping Loyalty;
网络顾客忠诚的影响因素与模型研究
6.
How to Improve Customer Satisfaction on the E-Marketing Bases;
基于网络营销下提高顾客满意的研究
7.
The Application of NNT in Measuring Customer Satisfaction Degree;
神经网络在顾客满意度测评中的应用
8.
A New Mode of Network Economics- Direct Customization Facing the Customer;
网络经济新模式——面向顾客的直接定制
9.
Study on the Customer Value Recognition Based on BP Neural Network
基于BP神经网络的顾客价值识别研究
10.
A Study on the Relations among the Corporate Identity of Web-shop, Customer Satisfaction and Customer Loyalty
网络商店组织形象、顾客满意与顾客忠诚的关系研究
11.
Empirical Research on the Factors of Online Purchase Intention--The Mediating Effect of Customer Trust
网络顾客购买意愿影响因素实证研究——顾客信任的中介作用
12.
Using the Internet – for customer service, education and keepiong in contact with past customers
利用网际网路–提供客服、教育资讯，并且与老顾客保持联络
13.
The Analysis of Domain Name and Customer Service Strategies in Online Marketing
网络营销中域名策略和顾客服务策略分析
14.
The Study of the Corporate Reputation Influencing Factors of Consumer Perceiving Purchasing Online;
网络购物时顾客感知的企业声誉影响因素研究
15.
A Study of Perceived Elements of Customer Value in the Situation of Online-shopping;
网络购物模式下的顾客价值感知要素研究
16.
Research on Customer-feature-oriented Web-based Product Customization Technology;
面向顾客特征的网络化产品定制技术的研究
17.
A Study on the Influence of Personality and Motivation in Channel Choice of Internet Consumer Complaints;
个性、动机对网络顾客抱怨渠道选择的影响研究
18.
Research on the Evaluating Framework of Customer Satisfaction Based on the Internet Technique;
基于网络技术的顾客满意度评价体系研究