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1.
An Research on Service Recovery Operation Mechanism from the Perspective of Organizational Performance
组织绩效视角的企业服务补救运作机理研究
2.
Comprehensive Evaluation on the Service Recovery Quality of Power Supply Enterprises Based on the Improved Fuzzy AHP Method;
基于改进的模糊层次分析法的供电企业服务补救质量综合评价
3.
The Analysis of Relationship Between Traveler Postpurchase Dissonance and Service Recovery
对于旅游消费者购买后失衡与企业服务补救之浅析
4.
Analysis of the Operation Mechanism between Enterprise Interior Service Recovery and Employee Satisfaction.;
企业内部服务补救与员工满意作用机理模型
5.
The Impact of Service Fairness and Consumption Emotions on Customer Relationships in the Context of Service Recovery;
补救服务公平性对顾客与企业关系的影响
6.
The Empirical Study of Service Failure and Recovery Strategy of Hefei Fast-food Enterprises
合肥市快餐企业服务失误与补救策略研究
7.
A Research on Justice-based Service Recovery Strategies;
服务企业的失误补救策略——基于医疗行业顾客公平感知视角
8.
Service Recovery Theory and its Application in Express Industry
服务补救理论在快递行业的应用探讨
9.
The Research of Service Failure and Service Recovery of Chinese Commercial Banks;
我国商业银行服务失误及服务补救研究
10.
The Causes of Service Failure in Retail Trade and Its Services Recovery Tactics;
零售业的服务失误归因及服务补救策略
11.
Customer Behavior of Service Recovery in Non-Monopolies Service Industry of China;
中国非垄断服务业服务补救中的消费者行为
12.
Study on Customer Service Recovery Strategy of Domestic Joint-equity Commercial Banks;
国有股份制商业银行客户服务补救策略研究
13.
Study on the Impact of Service Recovery to Customer Satisfaction in Hotel Industry;
饭店业服务补救对顾客满意的影响研究
14.
Research on Service Recovery Strategies for Airline Delay of Civil Aviation in China
我国民航业航班延误服务补救策略研究
15.
An Empirical Study on the Impact of Service Failure Ponderance, Service Recovery Strategy on Service Recovery Effects in Our Country s Hospitality Industry;
我国餐饮业的服务失败严重性、服务补救策略与补救绩效关系的实证研究
16.
Logistics Based Service Recovery on Service Profit Chain;
基于服务利润链的物流服务补救策略
17.
Research on Service Failure and Service Recovery From Relationship Perspective;
服务失败和服务补救研究的关系视角
18.
Service Failure Attributions and its Impact on Service Recovery Effects;
服务失误归因对服务补救效果的影响