1) Perceived Justice
感知公平
1.
This paper discusses that after the service failure company how to recover service on the base of customer perceived justice including distributive justice,procedural justice and interactional justice.
该文论述了在服务失败后,企业如何在感知公平的理论基础上,分为结果公平、程序公平和交互公平三个层次,进行服务补救。
2.
The results show that customer\'s evaluation and behavioral response are determined by their cognition(perceived justice) and emotion(negative emotion) affected by the attributes of penalty(severity,flexibility,explanatory).
结果表明,罚金特征(严厉性、灵活性和解释性)通过认知因素(感知公平)和情感因素(负面情感)显著地影响顾客对罚金的不满意程度,进而导致顾客的消极行为反应。
3.
Results show that each of the three dimensions of perceived justice has a positive effect on the complaint satisfaction;overall satisfaction plays a mediating role between customer complaint satisfaction and loyalty.
研究发现感知公平的三个维度对顾客抱怨处理满意度均有直接的正向影响;顾客抱怨处理满意度主要通过影响总体满意度来影响顾客忠诚。
2) justice perception
公平感知
1.
A Study of Values Effect on Customers Justice Perception in the Process of Service Recovery;
文化价值观对服务补救过程中顾客公平感知的影响研究
3) perceived fairness
公平度感知
1.
Through questionaire,the first hand materials can be obtained in terms of customers perceived fairness.
采用问卷调查的方式,能够获得消费者公平度感知的第一手资料。
4) fairness perception
公平性感知
1.
On the bases of the survey on Chinese business groups and relevant researches on pricing participation,it establishes a structural equation model containing pricing participation,fairness perception and transactional satisfaction.
在国内集团企业问卷调查的基础上,文章根据国外对定价参与行为的研究成果,以及参与行为的情感模型,建立了包括定价参与、公平性感知和交易满意度在内的结构方程模型(Structural Equation Modeling,SEM)。
5) Perceived Price Fairness
价格感知公平
1.
Perceived Price Fairness Based on the Attribution Theory and the Influence to Customer Sastisfication and Loyalty;
基于归因理论的价格感知公平及对顾客满意和忠诚的研究
补充资料：动作感知
动作感知
sensation and perception of action
动作感知(。ensation and Poreeption ofaction)在体育运动活动中人脑对体育动作或运动情境的直接反应。如看到体操动作、球类竞赛场面，知觉到自己跑跳时动作的力量、幅度、方向等。动作感知分为外部感知与内部感知。外部感知是通过视、听、触等外感官所接受的有关技能的外部结构特点的信息输入:内部感知是在外部感知的基础上由肌梭、肌膜、关节感觉末梢和前庭器官毛细胞等感受器接受自身动作刺激，人脑对活动方向、位置、用力、灵活柔韧等信息的直接反应。前者亦称客体运动感知，后者则称主体运动感知。动作感知是形成运动表象、掌握运动知识、形成运动技能的基础。不同运动项目所需动作感知觉成分不同，通过训练可使与某专项要求相一致的感知觉成分高度分化发展，即形成专门化知觉。 (刘淑思撰谢三才审)
说明：补充资料仅用于学习参考，请勿用于其它任何用途。
参考词条