1) high-contact service system
高接触服务系统
2) low-contact service system
低接触服务系统
3) high-level customer contact service
高接触型服务
1.
Researchers have discussed customer value for a long time,but there is few research about how to find out the driven factors of customer value from the customers\' view and how to create more value for customers in high-level customer contact service industries.
国内外研究者对顾客价值的讨论已有不少,但针对高接触型服务行业如何以顾客视角发现顾客价值的驱动因素、如何为顾客创造更多价值的研究却不多。
4) service contact
服务接触
1.
Based on system science principles,an evaluation model is constructed to numerically assess service contact.
根据系统科学原理,构建了一个定量评价服务接触的模型,并采用基于顺序统计量的优序评价法对服务接触进行排序和分类,为区分服务接触水平、优化服务资源配置打下基础。
2.
It finds the critical factors of service competitiveness by the correlational analysis of service contact points and quality exp.
服务接触过程及其提供的客户体验形成了电信服务竞争力。
5) service encounter
服务接触
1.
Exploring the causes of customer satisfaction and dissatisfaction in the context of service encounters:An employee s viewpoint;
从一线员工角度探讨服务接触中顾客满意与不满的原因
2.
The Research on Management of Workers at the Production Line in Service Encounter of Hotel;
酒店服务接触中的一线员工管理研究
6) service encounter cascade
服务接触链
1.
The customer\'s perception of service quality and the extent of being satisfied to a service provider are influenced not only by service encounters,but also the service encounter cascade.
基于此,服务组织要提升顾客整体感知服务质量和增加顾客满意度,就必须优化服务接触链,包括增加电话和互联网接触、避免过细的服务分工和增设综合服务提供点、缩小服务接触点空间范围、优化服务流程和路径、设置清晰和完善的服务标识、主动引导和送达顾客、平衡各服务接触点的服务能力和服务接触点之间信息共享等。
补充资料：高接
1.高高连接。 2.谓与地位﹑声望高的人交往。
说明：补充资料仅用于学习参考，请勿用于其它任何用途。
参考词条