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1)  Customer Relationship
顾客关系
1.
Service Recovery's Theory, Model and Empirical Analysis Based on Customer Relationship;
基于顾客关系视角的服务补救理论、模型与实证
2.
An Empirical Study of Service Encounter's Effect on Customer Relationship in Telecommunication Industry
电信行业服务接触对顾客关系的影响研究
3.
The environmental changes and technological advance both make it necessary and urgent for enterprises to immplement customer relationship management.
关系营销的本质是在企业与顾客之间建立一种互信互利的顾客关系,通过顾客关系达成交易和获取盈利。
2)  customer relation
顾客关系
1.
The Customer Relation Marketing Strategy of Joymain Company;
中脉公司顾客关系营销策略研究
2.
Comparing and analyzing the characteristics of cooperation enterprises, running environment and customer relation asset management, the paper proposes such tactics of implementing the agreements as restraining exception, establishing returns, etc.
通过对合作企业特点及运行环境、顾客关系资产管理进行比较分析,提出了限制例外、建立退货等履约策略。
3)  customer and customer relationship
顾客和顾客关系
4)  CRM
顾客关系管理
1.
The Strategies of Road Transport Enterprises Implying CRM;
浅析道路运输企业顾客关系管理实施策略
2.
Application of Database Marketing in CRM System;
数据库营销在顾客关系管理系统中的应用
3.
A Study of Strengthening Loyalty of Customers By CRM;
通过顾客关系管理(CRM)提高顾客忠诚度的问题探析
5)  customer relationship management
顾客关系管理
1.
Study on the performance evaluation of customer relationship management based on balanced scorecard;
基于平衡计分卡思想的顾客关系管理绩效评价方法
2.
Value oriented customer relationship management based on customer equity:(Conceptual) framework and empirical analysis;
基于顾客权益的价值导向型顾客关系管理——理论框架与实证分析
3.
The Idea of "Customer Relationship Management" and the Structure of the Serving Type Government in China;
顾客关系管理”理念与我国服务型政府的构建
6)  customer relation management
顾客关系管理
1.
Externally, emphasis is placed on customer satisfaction strategies and customer relation management.
企业文化管理就是以人为本的管理,体现为两个方面:在企业内部,重视人力资源的开发、管理与利用;在企业外部,强调实施顾客满意战略,开展顾客关系管理。
补充资料:顾客关系管理
顾客关系管理:是企业电子化工作中,很重要的一环,其宗旨是企业以滿足顾客满意为目标,始能在市场上维持竞争力。
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